Whataburger (and External Architecture in Service Design)

Interaction designers know that (information) architecture can make or break an experience. But, when we look outside at the businesses and services we use on a daily basis, we see that architecture — particularly the external architecture of buildings — is beginning to play less and less of a role in contributing to the infrastructural […]

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An Auto Mechanic Walks Into a Bar…

Creativity and design inspiration often come from unexpected places. This is certainly the case for Jorge Odon, the Argentine car mechanic who created a device to assist the delivery of babies who become stuck in the birth canal during delivery. Odon built his first prototype using a glass jar as a womb, his daughter’s doll […]

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Catalytes Present: Lean for Agencies

Catalytes Nick (CEO) and Ray (Sr. UX Consultant) stopped by General Assembly last week to talk about their experience applying a Lean UX methodology to a recent client project. Pizza and learning was had by all. Here are the slides, which contain most of the salient points. But please feel free to get in touch […]

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What’s Really Wrong With HealthCare.gov

The HealthCare.gov site is broken. There’s no question about that, and it’s a legitimate concern. But, the success of the new health care law depends on much more than a functioning website. Research we’ve conducted indicates that even an up-and-running HealthCare.gov won’t meet the needs of the American people because it will fail to address […]

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Reimagining the Affordable Care Act’s Insurance Exchange

Since the healthcare.gov website launched it has been criticized by many for its poor user experience (UX) and intermittent accessibility. In an effort to break away from the noise and brainstorm actionable ways to fix the user experience, Matter Worldwide has organized a panel of experts to come together and uncover ways to fix the […]

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Give Me Back My Cheese Curds

This past weekend my family and I ate at one of our favorite neighborhood restaurants. The visit was inspired by my daughter’s craving for one of the place’s signature dishes: fried cheese curds. (Don’t judge, you love deep-fried cheese, too.) Sadly, the curds had been recently removed from the menu. The waiter wearily explained that […]

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