In a rare display of sensitivity to the customer experience, airlines consider changes to boarding procedures.

More praise of the unsolicited, well-timed customer service apology.

Gawker’s “investigation” of the little-known functions of the Metrocard vending machines sheds interesting light on seveal usability topics.

First official post of 2006! That’s it…

Re-post of the Demo videos of Catalyst’s handheld testing platform.