We know from many years of usability testing with financial services and insurance companies that getting customers or members to “go paperless” can represent real cost savings – not to mention the environmental impact of all that paper and printing. So, upon logging into my Citi credit card account, I was not surprised to [...]

The NYTimes has added a customization option to the homepage story “feed” box. It’s just one of a series of experimental new offerings that the Times has been rolling out. This one is surprising: I understood the “Most Popular” box to be one of the higher traffic driving elements on the site; odd [...]

The scarcity of available domain names has been vexing entrepreneurs / dreamers (like me) for quite some time now. Just the other day, I was trying to dream up a name for my latest killer startup idea, but the lack of a corresponding domain name kiboshed all my contenders. I wondered: why can’t [...]

I really enjoyed this interview with Reid Hoffman (CEO of LinkedIn, investor in many other companies, including Facebook). He lays out the benefits and unique aspects of the various networking sites – social and professional – in a way that is straightforward and sensible. Two other notable points:
Both Reid AND Charlie carry a cell [...]

Great talk by Bill Buxton at the Mix09 conference. Advocating a focus on “experience” over the mere artifacts of design. Quote of the day = “Don’t just get the design right, get the right design.”