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	<title>CoFactors &#187; E-commerce</title>
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	<link>http://www.catalystnyc.com</link>
	<description>Welcome to CoFactors, the research + development crucible for Catalyst Group Design. Here, we expand and codify our observations and experience independent of clientdriven situations. Our position as consultants gives us an exceptionally broad view of the Web and interface design issues + culture. Feel free to link to our blog, send feedback, download white papers or even to read about developments in our own business.</description>
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		<title>Oh, Sheet!</title>
		<link>http://www.catalystnyc.com/cofactors/2010/01/oh-sheet/</link>
		<comments>http://www.catalystnyc.com/cofactors/2010/01/oh-sheet/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 15:19:42 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[Catalyst Studies]]></category>
		<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Interesting Studies]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://www.catalystnyc.com/?p=558</guid>
		<description><![CDATA[Janine and I co-wrote an article for Smashing Magazine, in which we uncovered and analyzed the deceptively difficult process of buying bedsheets on three popular ecommerce sites. It just might send you walking over to your local department store in real life &#8211; out of exasperation! On real feet!  Enjoy the article here.
]]></description>
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		<title>Fresh Direct &#8212; Trying Hard</title>
		<link>http://www.catalystnyc.com/cofactors/2009/05/fresh-direct-trying-hard/</link>
		<comments>http://www.catalystnyc.com/cofactors/2009/05/fresh-direct-trying-hard/#comments</comments>
		<pubDate>Thu, 07 May 2009 02:08:12 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Fresh Direct]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.catalystnyc.com/cofactors/?p=276</guid>
		<description><![CDATA[Our posts about Fresh Direct customer service (the first one positive, and the second one negative), continue to draw significant traffic and comments to CoFactors.  Not necessarily all that relevant to our business, but at this point it feels almost like a public service; we&#8217;ve become an inadvertent customer service &#8220;hub&#8221; for Fresh Direct. [...]]]></description>
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		<title>Real-Time Satisfaction</title>
		<link>http://www.catalystnyc.com/cofactors/2006/04/real-time-satisfaction/</link>
		<comments>http://www.catalystnyc.com/cofactors/2006/04/real-time-satisfaction/#comments</comments>
		<pubDate>Fri, 21 Apr 2006 20:11:58 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Finds]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=168</guid>
		<description><![CDATA[What every website needs: a real-time customer satisfaction index.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Another Good Save</title>
		<link>http://www.catalystnyc.com/cofactors/2006/01/another-good-save/</link>
		<comments>http://www.catalystnyc.com/cofactors/2006/01/another-good-save/#comments</comments>
		<pubDate>Fri, 06 Jan 2006 19:11:11 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=149</guid>
		<description><![CDATA[More praise of the unsolicited, well-timed customer service apology.]]></description>
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		<title>Two Letters</title>
		<link>http://www.catalystnyc.com/cofactors/2005/11/two-letters/</link>
		<comments>http://www.catalystnyc.com/cofactors/2005/11/two-letters/#comments</comments>
		<pubDate>Tue, 22 Nov 2005 21:12:55 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=144</guid>
		<description><![CDATA[Two examples (one good and one, well, not good) of customer communications.]]></description>
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		<title>Amazon would like you to&#8230;</title>
		<link>http://www.catalystnyc.com/cofactors/2005/10/amazon-would-like-you-to/</link>
		<comments>http://www.catalystnyc.com/cofactors/2005/10/amazon-would-like-you-to/#comments</comments>
		<pubDate>Fri, 21 Oct 2005 18:31:12 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=141</guid>
		<description><![CDATA[More product development fun from those crazy kids at Amazon.com]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Importance of Accurate Product Images</title>
		<link>http://www.catalystnyc.com/cofactors/2005/09/the-importance-of-accurate-product-images/</link>
		<comments>http://www.catalystnyc.com/cofactors/2005/09/the-importance-of-accurate-product-images/#comments</comments>
		<pubDate>Wed, 14 Sep 2005 19:30:29 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Finds]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=134</guid>
		<description><![CDATA[Who wouldn't want a shirt that would make you look like this??]]></description>
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		<title>Mind the GAP</title>
		<link>http://www.catalystnyc.com/cofactors/2005/09/mind-the-gap/</link>
		<comments>http://www.catalystnyc.com/cofactors/2005/09/mind-the-gap/#comments</comments>
		<pubDate>Mon, 12 Sep 2005 18:53:03 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[User Interface Design]]></category>

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		<description><![CDATA[The GAP sites are live again, after being dark for two weeks.  What were we waiting for...?]]></description>
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		<slash:comments>1</slash:comments>
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		<title>CoFactors Holiday Buying Guide (Pt. 1): The Plantraco Butterfly</title>
		<link>http://www.catalystnyc.com/cofactors/2005/08/your-cofactors-wish-list-pt-1/</link>
		<comments>http://www.catalystnyc.com/cofactors/2005/08/your-cofactors-wish-list-pt-1/#comments</comments>
		<pubDate>Sun, 21 Aug 2005 19:46:04 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Finds]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=128</guid>
		<description><![CDATA[Get a head start on your holiday gift-buying with these amusing and useful items.  First up: the Plantraco Butterfly.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Talk about a Long Tail!</title>
		<link>http://www.catalystnyc.com/cofactors/2005/08/talk-about-a-long-tail/</link>
		<comments>http://www.catalystnyc.com/cofactors/2005/08/talk-about-a-long-tail/#comments</comments>
		<pubDate>Thu, 18 Aug 2005 20:38:49 +0000</pubDate>
		<dc:creator>Nick Gould</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Finds]]></category>

		<guid isPermaLink="false">http://www.catalystgroupdesign.com/cofactors/?p=127</guid>
		<description><![CDATA[Amazing (and sometimes appalling) what you can find on the Internet]]></description>
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