Our posts about Fresh Direct customer service (the first one positive, and the second one negative), continue to draw significant traffic and comments to CoFactors. Not necessarily all that relevant to our business, but at this point it feels almost like a public service; we’ve become an inadvertent customer service “hub” for Fresh Direct. [...]

Fresh Direct comes through with a very cool and easy way to pick a recipe and automatically order all the needed ingredients.

JF Sees Nick’s Fresh Direct posts in a new light.

Fresh Direct’s fall from grace. Customer service is a double-edged sword.

After a year and half of testing, NG weighs in with his review of Fresh Direct, the popular NYC online grocery.