Friday’s kvetch: Sometimes I don’t want an “experience,” I just want good, usable design that let’s me get crap done.

We know from many years of usability testing with financial services and insurance companies that getting customers or members to “go paperless” can represent real cost savings – not to mention the environmental impact of all that paper and printing. So, upon logging into my Citi credit card account, I was not surprised to [...]

The NYTimes has added a customization option to the homepage story “feed” box. It’s just one of a series of experimental new offerings that the Times has been rolling out. This one is surprising: I understood the “Most Popular” box to be one of the higher traffic driving elements on the site; odd [...]

CoFactors casts a gimlet eye on eBay’s new ProStores business

CoFactors takes a look at Ebay’s new vehicle for creating websites for its seller community, ProStores.