Oops, I did it again. Video of me yakking it up at OMMA Publish http://www.ustream.tv/recorded/7703128

We know from many years of usability testing with financial services and insurance companies that getting customers or members to “go paperless” can represent real cost savings – not to mention the environmental impact of all that paper and printing. So, upon logging into my Citi credit card account, I was not surprised to see [...]

The NYTimes has added a customization option to the homepage story “feed” box. It’s just one of a series of experimental new offerings that the Times has been rolling out. This one is surprising: I understood the “Most Popular” box to be one of the higher traffic driving elements on the site; odd that they [...]

Noting, with interest, the integration of the online and offline newsrooms at the NY Times

CoFactors comments on another secret exposed by Deep Throat: that “old media” monthlies like Vanity Fair still fear the Internet.