We know from many years of usability testing with financial services and insurance companies that getting customers or members to “go paperless” can represent real cost savings – not to mention the environmental impact of all that paper and printing. So, upon logging into my Citi credit card account, I was not surprised to see [...]

The NYTimes has added a customization option to the homepage story “feed” box. It’s just one of a series of experimental new offerings that the Times has been rolling out. This one is surprising: I understood the “Most Popular” box to be one of the higher traffic driving elements on the site; odd that they [...]

Here’s one solution to the ever-popular “do we need a ‘home’ link in the main navigation?” dilemma… Amazon provides an informative “homepage” rollover state on their logo — just in case you weren’t sure what would happen if you clicked there.

Steven Johnson has a good concise review of the Kindle. I’m a couple months into the new Kindle as well and I share some of his reactions — particularly the odd anachronistic impression of the screen. Still, I’m loving the device. The one-handed reading on the subway is a joy (no need to let go [...]

So much has been made of the role of the Internet in this year’s presidential election. In particular, the Obama campaign has made some impressive claims about the success of BarackObama.com in fund-raising and organization of supporters. Even on the most superficial level, the two candidate sites have a lot in common in terms of [...]